Why is my account suspended?

Puppies.com accounts may be suspended for a variety of reasons, including (but not limited to):

How can I address my account suspension?

The most effective way to resolve an account suspension is to reach out to our Support Team (either by contacting us directly at support@puppies.com or through our Contact page).

When you contact our Support Team, be sure to do so with the email address associated with your Puppies.com account so we can locate your account, confirm your ownership, and review your account appropriately to determine the cause of your suspension. Once we review, we will be able to provide you with specific details regarding the suspension and guide you through the resolution process.

What should I do before contacting Support?

Before reaching out to our Support Team, we strongly recommend:

• Confirm your account email: Double-check that you are contacting us from the email address currently linked to your suspended Puppies.com account.
• Check for a "Reason for Suspension" email: When an account is suspended, our system or Support Staff typically sends an email regarding the suspension. Search your Inbox (or your Spam/Junk/Promotions folders) for recent messages from support@puppies.com. These emails often contain specific details about why the action was taken and what steps are needed to resolve it.
• Verify your email settings: Make sure your email account is in good standing and able to receive our replies:
  • Storage Limits: Ensure your inbox isn't full; if you've reached your storage limit, our messages will bounce back to us.
  • Safe Senders: Add support@puppies.com and noreply@puppies.com to your contacts or "Safe Senders" list.
  • Spam/Junk Folders: Check your Spam/Junk folders to ensure our correspondence hasn't been filtered out accidentally.
• Avoid sending multiple requests: We process inquiries in the order they are received. Sending multiple emails for the same issue can actually slow down our response time by creating duplicate tickets. Rest assured, we will get back to you as quickly as possible!

We aim to maintain a safe and positive environment for all users. If your account has been suspended, our Support Team is here to help you understand the situation and work towards a resolution. Your assistance and patience are greatly appreciated.