How do I cancel my membership?
Need to cancel your membership? Not a problem! We make the process quick and easy.
If you've purchased one of our Standard Memberships (i.e. our $29.99 30-day membership option or our $79.99 90-day membership option), those memberships do not automatically rebill and expire automatically at the end of the paid-for membership time, so it's not necessary to manually cancel them.
Our Premier Memberships (i.e. our recurring $19.99 monthly membership or our recurring $199.99 annual membership) automatically recur monthly/annually until the rebill for the membership is manually cancelled. You can cancel the rebill for a Premier membership at any time in order to prevent additional payments.
To cancel a Premier Membership:
- Login to your account.
- Click/tap the Menu icon in the upper-right.
- Click/tap Membership & Billing in the menu below (if you're using a mobile device, tap Profile & Settings, and then tap Membership & Billing below).
- Click/tap Modify Membership located above the "Payment History" section.
- A window will appear asking if you're sure; click confirm at the bottom to cancel your rebilling membership. (If you cancel a recurring membership, your paid-for time will remain active and your membership won't immediately expire.)
Please note: a recurring membership is not automatically canceled when your listings are removed. Recurring memberships must be manually canceled through your account or by contacting Puppies.com Support.