How do I report unauthorized charges?
We take payment concerns very seriously. If you notice a charge you didn’t expect, the steps you take depend on whether or not you’ve ever created an account with Puppies.com.
If you have a Puppies.com account:
Sometimes unexpected charges occur because of a recurring membership or unexpected activity on an account. To help us quickly review your concern, please contact us using the email address linked to your Puppies.com account and include:
- The date and amount of the charge
- The last 4 digits of the card used
- Any important information we need to be aware of
Providing these details ensures we can locate the account and review your request as efficiently as possible.
If you do not have a Puppies.com account:
If you’ve never created an account with us but see a charge from Puppies.com, please contact us with the following details:
- The date and amount of the charge
- The last 4 digits of the card used
Make sure that you also clarify that you haven't created a Puppies.com account. Our team will review your information and work with you to resolve the issue.
We understand that billing concerns can be stressful, so we’ll do our best to resolve your request quickly and securely.